AVENS Rewards
AVENS Rewards Privacy Notice
1. Who we are
AVENS Rewards is operated by AL KHOBAR LOUNGE RESTAURANTS LLC, trading as AVENS. For privacy enquiries and account-data requests, contact hello@avens.com.sa.
2. Scope
This notice applies to the AVENS Rewards customer app, membership QR code, cashier interactions, rewards administration and related support. It does not govern a corporate client's separate catering contract or the privacy practices of independent providers.
3. Data we process
We may process account identity and preferences; authentication-provider identifiers; membership and consent records; eligible purchase and rewards activity; security and device diagnostics; and support, correction, access or deletion requests. We do not receive your Apple or Google password and do not store complete payment-card details.
4. Why we use data
We use the minimum data reasonably needed to create and secure accounts, calculate and reconcile rewards, respond to requests, prevent misuse, satisfy legal duties and maintain reliable services. Optional marketing is separate, off by default and may be withdrawn without losing membership service.
5. Sources and sharing
Data comes from you, participating AVENS staff and systems, and your chosen sign-in provider. Necessary data may be shared with authorized personnel, contracted cloud and support providers, professional advisers and competent authorities. Current technology providers include Google Firebase and Google Cloud, Vercel, Apple and Google authentication.
6. International processing
Before production transfers, AVENS will document the destination, purpose, minimum dataset, recipient and applicable safeguard, and complete any required transfer assessment or approval.
7. Retention
Identifiable data is kept only for a documented purpose and period. Active-account data remains while membership is open; operational logs and temporary exports have shorter periods; transaction, consent and audit evidence may be retained where required for accounting, claims, fraud prevention or law.
8. Your choices and rights
Subject to applicable exceptions, you may request information, access, correction, withdrawal, restriction or deletion, and may complain to the competent Saudi or Bahrain authority. AVENS may verify identity and will explain any lawful limitation.
9. Account deletion
An authenticated member may request deletion in the app or by email. AVENS will secure the account, stop new rewards activity, remove or de-identify data no longer needed, retain only records supported by a documented legal purpose, and confirm completion.
10. Security and children
AVENS uses role-based access, encryption in transit, managed authentication, append-only consent and ledger records, audit logs, restricted exports and backups. The service is intended for adults able to accept its terms.
11. Changes
Material changes receive a new version and notice. Where required, AVENS will request renewed acceptance or consent before a new use begins.